SHIP user satisfaction survey now open - Please provide feedback on your experience with SHIP

The AIHW is conducting a satisfaction survey which gives users the opportunity to provide feedback on their experiences using SHIP and provide suggestions for future enhancements.

The AIHW would very much appreciate feedback on users’ experiences of SHIP. Please encourage all SHIP users at your agency to participate in the survey.

The survey will close Monday 9 June.

If you are a current SHIP user but did not receive an invite with the link to the survey please check Your spam email folder the email was sent from homelessness@aihw.gov.au

If you continue to have difficulty accessing the survey invitation, please contact homelessness@aihw.gov.au for assistance.

May 2025 SHIP news

Validata™ is ready to receive April extracts

Remember to submit extracts in chronological order (the March extract must be uploaded, validated and submitted before you can submit your April data).


SHS Webinar training conducted by AIHW

Use the following links to register for SHS training webinars:
* SHIP Basics
* SHIP Advanced
* Validata™
 For session details, refer to the AIHW eNewsletter.
Immediate training for new starters – SHS eLearning modules.
For queries, please contact homelessness@aihw.gov.au or phone 1800 627 191 option 2.

About SHIP

Welcome to Specialist Homelessness Information Platform (SHIP), the client management system to support agencies in reporting for the new Specialist Homelessness Services (SHS) collection.

The SHS collection is an important national source of information on services that support homeless people. It paints a clearer picture of homelessness across Australia, which contributes to a better future for those affected.

Access

Access to SHIP is provided solely to authorised users.

By logging on to this application you accept the SHIP Conditions of Use and you affirm that you understand that penalties may apply for misuse of SHIP and the information it contains.

All access to the system is logged and monitored.

Need help using SHIP?

For help with SHIP, email apps@infoxchange.org or phone 1800 627 191 (option 1).
For help with Validata™ to upload extracts or resolve critical errors, email homelessness@aihw.gov.au or phone the AIHW SHS Hotline on 1800 627 191 (option 2).

Online help

Support is also available via the Online Help website that has a Frequently Asked Questions page and a contact us page where you can contact the support team.

Information about Validata™ and the SHS Collection is also available on the AIHW website at SHSC Training and Resources and SHS eLearning.